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Law Enforcement Resources
The Roll Call Training & Resource Card
What is Elder Abuse?
CA Penal Code §368, CA Wel & Inst Code §15600)
- Financial abuse & fraud
- Sexual assault
- Emotional abuse or neglect
- Violations of personal rights
- Self-neglect
- Physical abuse
- Withholding food or medication
- Threats of homelessness or deportation
- Same protections for disabled/dependent adults
Perpetrators
- Adult children
- Spouse or partner
- Acquaintance or neighbor
- Stranger
- Service or business
- Caregiver, nursing home, or hospital
Asian Elders Have Unique LIFE Stressors
Language & Culture: “Elder abuse” not used in Asian languages, ask about “conflict” rather than mistreatment; many do not speak or read English, or may be illiterate in own language.
Immigration: Many fear deportation even if the have citizenship. Many have suffered years of war or other hardships.
Family: Seniors minimize personal problems; do not want to rock boat. Immigration forces reliance on children even if abusive.
Emotional & Cultural Conflicts: Seniors reluctant to report or complain because of they believe they must endure the unendurable; many fear or distrust police based on experience in “old country;” shame embarrassment, and family conflict.
What You Can Do
- Do not use family or friends to translate (they may try to hide abuse). Get appropriate interpreters-right language and dialect.
- Remember contacting police is a big step and senior may be afraid of you.
- Seniors need to feel that someone will listen so take extra time with them.
- Easy targets of abuse are seniors who are disoriented or can’t remember details.
- Remember API elders face stress & culture shock.
- Call API Legal Outreach or community agency with senior’s language.
- Provide police report number for follow-up.
- Call Adult Protective Services or community agency to follow-up.
API Elder Abuse Social Service Resources
San Francisco Police Department - Emergencies: Dial 911
For non-emergency calls: 415-553-0123
Search by language capacity:
[Cantonese] [Fu Kien] [Ilocano] [Japanese] [Korean] [Laotian] [Mandarin] [Samoan] [Tagalog] [Vietnamese]
Cantonese
Adult Protective Services |
415-355-6700 |
| Chinatown/North Beach Mental Health Services |
415-352-2000 |
| Curry Senior Center |
415-292-1091 |
| Downtown Senior Center |
415-923 4490 |
| Family Caregiver Alliance |
415-434-3388 |
| IOA – MSSP |
415-750-4150 |
| Laguna Honda Hospital Adult Day Health Ctr. |
415-759-4589 |
| Meals on Wheels |
415-920-1111 |
| Network for Elders |
415-401-7200 |
| Self – Help for the Elderly |
415-982-9171 |
| Southeast/Mission Geriatric Services |
415-337-2400 |
Fuk Kien (Dialect of China)
Laguna Honda Hospital Adult Day Center 415-759-4589
Ilocano (Dialect of Philippines)
Laguna Honda Hospital Adult Day Center 415-759-4589
Japanese
| Adult Protective Services |
415-355-6700 |
| Kimochi, Inc. |
415-931-2275 |
| Catholic Charities CYO – OMI Senior Center |
415-587-1443 |
Khmer (Language of Cambodia)
Cambodian Family Service Hotline of Crisis 415-674-6819
Korean
| Korean Center, Inc. |
415-441-1881 |
| Kimochi, Inc. |
415-931-2275 |
| Korean-American Community Center of Bay Area |
415-252-1346 |
Laotian
| Curry Senior Center |
415-292-1091 |
| Laotian Hotline |
415-674-6825 |
Mandarin
| Adult Protective Services |
415-355-6700 |
| Chinatown/North Beach Mental Health Services |
415-352-2000 |
| Curry Senior Center |
415-292-1091 |
| Family Caregiver Alliance |
415-434-3388 |
| Self – Help for the Elderly |
415-982-9171 |
Samoan
| Network for Elders |
415-647-5353 |
| Samoan Community Development Center |
415-841-1086 |
Tagalog
Adult Protective Services |
415-355-6700 |
| Alexander Residence |
415-441-0133 |
| Curry Senior Center |
415-292-1091 |
| Episcopal Community Services |
415-487-3780 |
| Canon Kip Senior Center |
415-487-3781 |
| Laguna Honda Hospital Adult Day Health Ctr |
415-759-3360 |
| Southeast/Mission Geriatric Services |
415-337-2400 |
| Veteran’s Equity Center |
415-255-2347 |
Vietnamese
Adult Protective Services |
415-355-6700 |
| IOA – MSSP |
415-750-4150 |
| Curry Senior Center |
415-292-1091 |
| Southeast Asian Community Center |
415-885-2743 |
| Vietnamese Family Services Hotline |
415-674-6820 |
| Vietnamese Community Center |
415-351-1038 |
| Vietnamese Elderly Mutual Assistance Assoc. |
415-923-0778 |
Asian Pacific Islander Legal Outreach
(415) 567-6255, (510) 251-2846
1188 Franklin St. #202, SF
1212 Broadway #400, Oakland
www.apilegaloutreach.org
Email: info@apilegaloutreach.org
Free legal help and social workers. Languages: Chinese (Cantonese, Mandarin, Toisanese, Chiu Chow, Taiwanese), Hindi, Japanese, Korean, Lao, Tagalog, Thai, Punjabi, Vietnamese.
San Francisco Adult Protective Services
(415) 557-5230/(800) 814-0009
24 hour hotline. Investigates possible abuse or neglect of elders and disabled/ dependent adults.
Languages: Chinese (Cantonese, Mandarin,Toisanese), Korean, Russian, Tagalog, Vietnamese)
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